Generate is working remotely and is open for business

Posted by Henry Tongue in Kiwisaver, Retirement, Savings on

Generate is working remotely and is open for business

You will be aware of the Government’s announcement to move to Alert Level 3 and then Alert level 4 at midnight tomorrow.

We remain available to support you.

Our offices are closed but our team is working remotely and we will be able to look after your enquiries, albeit by phone and email rather than in person. The Generate investment team is fully resourced and continue to actively manage your investments.

We recommend staying the course and not switching from a growth fund to a conservative fund in times of market turmoil. But at the end of the day it is your money and your choice. The Financial Markets Authority (FMA) concurs with our recommendation - Gillian Boyes, the Investor Capability manager at FMA, has published some sound advice on how to manage your KiwiSaver during the current volatility. If you are anxious about recent market movements it is well worth reading.

To contact Generate please use our normal channels:

• For balances, transactions, fund switches or to change your details please use your Member Login on our website.

• Email inquiries to

• Phone enquiries to 0800 855 322

Our teams are working as hard as possible to respond to member requests. Due to the current high volumes of queries, it may take longer to respond than normal. We apologise for any inconvenience this may cause. We request you call us only for urgent matters. If your query is not urgent, please email us. Thank you for your patience.

Kind regards, The Generate Team