If you have a complaint about the Generate KiwiSaver Scheme, please contact:
Chief Executive Officer
Generate Investment Management Limited
T 0800 855 322
E info@generatekiwisaver.co.nz
PO Box 91609
Victoria Street West
Auckland 1142
You may also make a complaint about the Scheme to the Trustee:
Public Trust
Level 9
34 Shortland Street
Auckland
If we, or the Trustee, are unable to resolve your complaint, you may contact our external dispute resolution scheme. This is a free service. We are members of the Financial Services Complaints Limited Scheme
T 0800 347 247
E info@fscl.org.nz
Financial Services Complaints Limited
Level 4
101 Lambton Quay
PO Box 5967
Wellington 6145
You may also make a complaint to the Financial Markets Authority.
T 0800 434 566
W www.fma.govt.nz
DX Box CX10033
PO Box 106 672
Auckland 1143
PO Box 1179
Wellington 6140
Level 5, Ernst & Young Building
2 Takutai Square, Britomart
Auckland
Level 2, 1 Grey Street
Wellington