1. Who do I contact if I have a complaint?

Frequently Asked Questions

Who do I contact if I have a complaint?

If you have a complaint about the Generate KiwiSaver Scheme, please contact:

Chief Executive Officer
Generate Investment Management Limited

T 0800 855 322
E info@generatekiwisaver.co.nz

PO Box 91609
Victoria Street West
Auckland 1142

You may also make a complaint about the Scheme to the Supervisor:

T 0800 371 471

Public Trust
Level 16, SAP Tower
151 Queen Street

If we, or the Supervisor, are unable to resolve your complaint, you may contact our external dispute resolution scheme. This is a free service. We are members of the Financial Services Complaints Limited Scheme

T 0800 347 247
E info@fscl.org.nz

Financial Services Complaints Limited
Level 4
101 Lambton Quay
PO Box 5967
Wellington 6145

You may also make a complaint to the Financial Markets Authority.

T 0800 434 566
W www.fma.govt.nz

DX Box CX10033
PO Box 106 672
Auckland 1143
PO Box 1179
Wellington 6140

Level 5, Ernst & Young Building
2 Takutai Square, Britomart

Level 2, 1 Grey Street