- Who do I contact if I have a complaint?
Frequently Asked Questions
Who do I contact if I have a complaint?
If you have a complaint about the Generate KiwiSaver Scheme, please contact:
Chief Executive Officer
Generate Investment Management Limited
PO Box 91609
Victoria Street West
You may also make a complaint about the Scheme to the Supervisor:
Level 16, SAP Tower
151 Queen Street
If we, or the Supervisor, are unable to resolve your complaint, you may contact our external dispute resolution scheme. This is a free service. We are members of the Financial Services Complaints Limited Scheme
Financial Services Complaints Limited
101 Lambton Quay
PO Box 5967
You may also make a complaint to the Financial Markets Authority.
DX Box CX10033
PO Box 106 672
PO Box 1179
Level 5, Ernst & Young Building
2 Takutai Square, Britomart
Level 2, 1 Grey Street