Frequently Asked Questions

When you first apply for mortgage approval, your bank or lender bank may require evidence of your KiwiSaver balance. You can download your first-home withdrawal estimate letter by logging in to your Generate account – either on our website or via the app.

Click on your KiwiSaver account then use the top left menu to choose Manage, and under Withdrawals, you can click First home withdrawal, then scroll down to click on Download your withdrawal estimate.

This will give an estimate of how much you can withdraw. If you can’t login for any reason, please call us on 0800 855 322.