Frequently Asked Questions

There’s no real advantage in moving your KiwiSaver account to your bank. Our award-winning Generate customer service team helps thousands of members through the First Home Withdrawal process every year – and we’re here to make it as smooth and stress-free as possible.

We also encourage members to think carefully about short-term incentives offered for switching KiwiSaver providers. While offers like cash bonuses or perks can be tempting, KiwiSaver is a long-term investment – and the real value lies in long-term returns.

Before making any moves, it’s worth comparing those short-term rewards with the long-term benefits of staying with a provider known for strong performance and hands-on support.