Frequently Asked Questions

To make a KiwiSaver deposit, you can add money to your KiwiSaver account in two ways:

• Online banking

• Direct debit

Option 1: Online banking

The easiest way to make a KiwiSaver contribution is through your online banking.

You can choose to make either:

• a one-off payment, or

• an automatic regular payment.

Generate KiwiSaver Scheme is a saved payee with most major banks.

If you don’t see us listed, you can enter our details manually:

Account name: Generate KiwiSaver Scheme

Account number: 12-3244-0004191-00

To make sure your payment is correctly allocated, please include these details:

• Particulars: Your full name

• Code: Leave blank

• Reference: Your member number

Payments with missing or incorrect details may be delayed or returned.

Option 2: Direct debit

You can also contribute through a Direct Debit.

• Existing members can set this up by logging into their Generate online account.

• Or, download the Direct Debit form.

If you only need to update an existing Direct Debit, please contact us directly.

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Processing times

Once your payment is made:

• It may take around 3 business days to appear in your online account.

• For larger deposits, we may need to confirm the source of funds under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.

o You might be asked to complete a lump sum form and provide supporting documents.

After we’ve received and reviewed all required documents, your contribution will be invested.