Frequently Asked Questions

Your questions answered

Investing with Generate

Generate accounts, Scheme management, risks and Anti-Money Laundering...

Joining KiwiSaver

ID and proof of address certification, under 18s, self employment...

Contributing to KiwiSaver

Voluntary contributions, employers contributions, overseas payments...

Withdrawing KiwiSaver

Significant financial hardship, serious illness and emigration withdrawal...

First Home Withdrawals

Eligibility, how to apply, second-chance withdrawals, required documentation

Government Contributions

When is the payment made, self-employment, how much is the contribution

Fees and taxes

KiwiSaver and Managed Fund fees, Scheme taxes...

Managed Funds

Difference between Managed Funds and KiwiSaver, applying for a Managed Fund, withdrawal...

Generate App

Login, download the new app, forgot password, tax certificate...

Feedback and complaints

Feedback, contact, experience with Generate, complaints...

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