Generate scores Canstar Award for Most Satisfied Customers




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Generate is the winner of the Canstar Most Satisfied Customer Award for KiwiSaver. 

“Generate was a clear winner, with a five-star sweep of ratings across key drivers of satisfaction, including Overall Satisfaction”. said Jose George, Canstar New Zealand General Manager.

“Our research showed Generate customers are extremely happy with the performance of Generate. Given KiwiSaver’s importance to New Zealanders, this is a real endorsement of the provider’s performance and customer care. We congratulate the team for this excellent result.” 

This win comes off the back of some chart-topping long-term performance for our flagship funds:

The Generate Focused Growth Fund ranked 1st

out of 7 NZ Multi Sector Aggressive Category Funds for 10-year results to 30 June 2023*

The Generate Growth Fund ranked 2nd

out of 13 NZ Multi Sector Growth Category Funds for 10-year results to 30 June 2023*

The Generate Moderate Fund ranked 1st

out of 12 NZ Multi Sector Moderate Category Funds for 10-year results to 30 June 2023*

“We’re absolutely thrilled to win the Canstar Most Satisfied Customer Award. Our members are at the heart of everything we do, and we pride ourselves on our customer service and the long-term fund performance we have delivered to date for our members.  This award reaffirms our commitment to empowering our members to be better off at retirement.” said Henry Tongue, Generate CEO.

Canstar has tracked New Zealanders' attitudes towards financial investments, including KiwiSaver, over several years. The research also showed that New Zealanders are increasingly worried they won’t have enough savings for retirement. Nearly half (44%) of New Zealanders say they worry they don’t have enough for retirement, with a heavy skew toward women (48%) compared to men (36%).

“This research shows why getting KiwiSaver advice is really valuable. Understanding how to maximise your KiwiSaver account by getting into the right kind of fund and making the most out of benefits like the Government contribution every year, is really important. That’s why we like to get out and actually talk to Kiwis about their KiwiSaver account, as a smart decision now could help alleviate some retirement concerns.” Continued Tongue.

Generate have advisers located across New Zealand who are able to meet with you to offer no-obligation KiwiSaver advice. If you’d like to talk to an adviser, click here.