Generate Data Security Incident 12/02/20

Posted by Henry Tongue in Kiwisaver, Retirement, Savings on

Media release

12 February 2020

Generate advises clients of a privacy-related data security incident

Generate regrets to advise that it has identified there was unauthorised third party access to the fund manager’s online application system between 29 December 2019 and 27 January 2020, and that some of its members’ personal information has been accessed illegitimately. This does not affect members’ investments, which are held by Public Trust in a completely separate system.

This affects approximately 26,000 of the 90,000 members that have joined Generate over the past seven years. Generate has contacted all of its members individually to confirm whether or not their own personal information is among the data that was inappropriately accessed. As well as outlining the steps the company is taking in response to this incident, advice has been provided to affected members about what steps they can take to minimise risks associated with inappropriate use of their personal information.

Generate Chief Executive, Henry Tongue, says the company has taken immediate action to secure the online application system, and is taking further steps to enhance online security.

“Unfortunately, malicious attacks of this nature are becoming more common both in New Zealand and globally, and constant vigilance is required. We have engaged external cyber security specialists to advise on our immediate response to this situation, as well as to conduct a broader audit and testing of all of our systems,” says Mr Tongue.

Generate has reported the incident to relevant authorities, including the Privacy Commissioner, the New Zealand Police, Inland Revenue and the Financial Markets Authority.

“As an organisation, we take the protection of our clients’ data very seriously, and we unreservedly apologise to all of our members for this situation. We are working hard to assist the members that are directly affected by this, and to enhance the security of our systems to prevent this type of incident occurring again in the future,” says Mr Tongue.

Members who want more information or advice should go to Generate’s website


Media contact: Aaron Alexander; 021 1105 157